Resolve common questions and escalate the rest.
AccessAgent Support gives customers grounded answers from approved knowledge, creates clean tickets, and hands risky or unresolved issues to humans.
User cannot connect a local model. Agent collected OS, logs, config, and reproduction steps.
Support-agent-first, not a full helpdesk clone
The first product should answer known questions accurately, create clean tickets, and escalate responsibly before trying to replace a mature helpdesk.
Support widget
Install a chat widget so customers can ask questions, troubleshoot issues, and request help without leaving the page.
Grounded answers
Answer from approved docs, FAQs, setup guides, and troubleshooting content. The agent should escalate when it is uncertain.
Ticket creation
Collect customer email, issue summary, product area, transcript, severity, and source URL when a human needs to follow up.
Human escalation
Escalate billing, security, account, outage, angry-customer, and unknown-answer cases instead of pretending the AI can solve everything.
Open-source core
Self-host the widget, backend, knowledge base, transcripts, tickets, and support workflow when customer data control matters.
Works with Router
Use AccessAgent Router as the LLM backend when you want provider control, local model routing, and cost visibility.
Gen1 MVP
The first version should support AccessAgent itself: answer setup questions, collect missing details, and create tickets when a human needs to help.
- Embeddable support chat widget
- Bun backend for conversations and support-agent responses
- Knowledge base seeded from AccessAgent docs and product content
- Ticket creation with email, issue summary, and transcript
- Human escalation flow
- Email or webhook notification for escalated tickets